Privacy Policy

Be Captivated is committed to protecting client privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Who are We

Our trading name is Be Captivated Pty Ltd. Our ABN is 39 647 125 157

Our website address is: http://becaptivated.com.au.

What Information We Collect and Why

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Location Address
  • Responses to forms (e.g. Contact Us, Book a Discovery Call)
  • Session notes (from coaching, sound therapy, hypnosis)


This information is collected for the purposes of:

  • Responding to enquiries
  • Booking and delivering services
  • Managing client relationships
  • Maintaining client records
  • Improving our offerings
  • Meeting legal and administrative requirements


By completing our forms or engaging with our services, you consent to the collection and use of your personal information as outlined in this policy.


Sensitive Information

We may collect sensitive information as part of our service delivery — for example, health-related information, emotional disclosures, or wellbeing-related goals.

This is only collected with your consent and is handled with heightened confidentiality.

Such information is never shared with third parties unless legally required.


How We Collect and Store Information

  • Online Forms: Submitted through our website and stored securely
  • Booking Platforms: Discovery Call bookings are facilitated via Calendly, a third-party service provider.
  • Client Records: Notes from sessions are stored on secure, password-protected systems with access restricted to authorised personnel only.


Cookies

If you visit our home page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.


Embedded Content from Other Websites

Our website may contain embedded content (e.g. videos, images, articles, etc.). This content behaves in the same way as if you have visited the originating site.

These external websites may collect data about you, use cookies, and monitor your interaction with their content, particularly if you are logged into their platforms.


How long we retain your data

We will retain client records for seven (7) years from the date of your last session or contact, unless a longer period is required by law. This is in line with standard practice for wellness and coaching services.


Your Rights

  • Request access to the personal information we hold about you
  • Request correction of your personal data
  • Request deletion of your personal data (subject to legal retention requirements)

To exercise these rights, please contact us at: enquiries@becaptivated.com.au


Security

We take all reasonable steps to protect your information, including:

  • Secure servers
  • Password-protected storage
  • Limiting access to authorised team members only

Despite our efforts, no system is 100% secure, and you acknowledge that you provide your information at your own discretion.


Complaints

If you have concerns about how your personal information has been handled, please contact:

The Manager – complaints@becaptivated.com.au

We will aim to respond within 10 business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au


Contact Us

For any questions or privacy related queries, email: enquiries@becaptivated.com.au