Terms of Service

1. Introduction:

Welcome to Be Captivated Pty Ltd. (abn 39 647 125 157)

These Terms and Conditions govern your use of our website (http://becaptivated.com.au) and the services offered (Life Coaching, Sound Therapy, Hypnosis, Workshops, and Organisational Programs).

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

2. Services Offered:

  • Coaching
  • Sound Therapy
  • Hypnosis
  • Leadership Development
  • Workplace Wellbeing Programs
  • Organisational Training

These services support individuals and organisations in areas such as, whilst not limited to, stress management, goal setting, team cohesion, and holistic growth.

All services are provided for educational and self-development purposes only and do not constitute medical, psychological, or financial advice. By engaging our services, clients acknowledge that results may vary and that they are responsible for their own decisions, wellbeing, and outcomes.

Services are provided by certified practitioners within their scope of practice and professional ethical standards.

3. Important Disclaimer – Not Medical Advice:

The services provided by Be Captivated are not a substitute for professional medical, psychiatric, or psychological diagnosis, advice, or treatment. The team at Be Captivated Pty Ltd. do not diagnose conditions or prescribe medication.

Clients should consult with their healthcare professional for any medical or mental health concerns.

Life coaching, sound therapy, and hypnosis are complementary modalities designed to support well-being and personal and professional growth.

4. Client Responsibilities:

Client Agrees to:

  • Provide accurate and complete information during intake and sessions
  • Participate actively, honestly, and respectfully
  • Take responsibility for their decisions, actions, and outcomes
  • Attend all scheduled sessions on time

5. Practitioner Responsibilities:

Be Captivated practitioners agree to:

  • Provide services in a professional, ethical, and respectful manner
  • Maintain confidentiality in accordance with our Privacy Policy
  • Operate within their scope of training and practice
  • Adhere to applicable codes of conduct relevant to their modality

6. Fees and Payment:

  • Current fees for services will be discussed and agreed upon prior to engagement during a discovery call
  • Payment methods accepted – Bank Transfer, Cash, and Credit Card.
  • Operate within their scope of training and practice
  • Payment is due prior to the session commencing and upon booking for packages, or as mutually agreed.

7. Booking Rescheduling and Cancellations:

Cancellations by Client (Individual Sessions):

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling
  • Requests must be submitted in writing to bookings@becaptivated.com.au
  • Cancellations with less than 48 hours’ notice or no-shows will forfeit 100% of the session fee
  • Exceptions may be granted for emergencies at Be Captivated’s discretion

Rescheduling by Client:

  • Sessions may be rescheduled up to two times with more than 48 hours’ notice
  • We will do our best to find an alternative time that suits

Cancellations or Changes by Be Captivated:

  • In rare cases, sessions may need to be rescheduled by us due to unforeseen circumstances
  • Clients will be notified promptly and offered a full refund or the option to reschedule

Workshops, Events & Group Sessions:

  • Refunds are generally not available due to preparation and group size planning
  • However, cancellations 14 days or more in advance may be transferred to another person or Be Captivated service

Refunds:

  • Refunds are not provided for services already delivered
  • For prepaid packages, refunds for unused sessions may be considered on a case-by-case basis, with completed sessions charged at the full standard rate

By booking a service, clients acknowledge and accept this policy.

Cancellations contact: bookings@becaptivated.com.au

8. Intellectual Property:

Any materials, resources, or content provided by Be Captivated (e.g. whilst not limited to; worksheets, audio recordings provided or from the online store) remain the intellectual property of Be Captivated and are for personal use by the client only, not for reproduction or distribution.

9. Limitations of Liability:

To the fullest extent permitted by law, Be Captivated and its staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of services or website.

Our liability for any claim arising out of your engagement with our services is limited to the cost of the services provided.

10. Indemnity:

Clients agree to indemnify and hold harmless Be Captivated Pty Ltd and its practitioners from any claims, losses, or liabilities arising from their use of our services, except where caused by gross negligence or misconduct on our part.

11. Confidentiality:

Be Captivated is committed to ensuring all Client information including but not limited to booking details and session information is kept in strict confidence and is not shared with any third party providers or affiliates unless otherwise stated in our Privacy Policy.

Information will not be shared with third parties unless legally required or explicitly authorised by the client.

12. Client Eligibility:

Be Captivated reserves the right to decline or discontinue services if it is determined that the client’s needs fall outside the scope of practice. In such cases, a referral to a more appropriate service provider may be offered.

13. Governing Law:

These Terms and Conditions are governed by the laws of New South Wales, Australia.

14. Changes to Terms and Conditions:

Be Captivated reserves the right to modify these terms. Continued use of services after changes constitutes acceptance. Notice of changes will be provided via website update.

15. Contact Information:

Be Captivated Pty Ltd.

enquiries@becaptivated.com.au